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We make sure you're
satisfied, or your money
back. Guaranteed.
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FREQUENTLY ASKED QUESTIONS
Pre-Sales Questions
- How do I place an order?
- How soon will my account
be set up and ready for use?
- Is there a minimum time
contract/commitment?
- How do I register a
domain name?
- How can we offer such a
good deal?
- How can you offer an
"unlimited" account? Is it really unlimited?
- Are there any
restrictions to the content I can host?
- Is my site backed up and
how often?
- How fast are your
connections?
- What kind of support can
I expect?
TECHNICAL QUESTIONS
Account and Billing Questions
- Can I upgrade my plan or
features later?
- How can I change my
account or billing information?
- What happens if I go
over the bandwidth limit for my account?
- What methods of payment
can I use?
- How do I cancel my
Account?
- What about billing and
overdue policies?
ANSWERS
Pre-Sales Questions
- How do I place an order?
Click on the "Order Now" button that corresponds with the product
you want. If you need assistance placing your order, please contact
the sales department.
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- How soon will my account be set up and ready
for use?
When you order online, except for vDeck and Windows accounts, our
automated system will set up your account immediately. You will
receive a welcome email with your login and other important
information. Due to various updates and maintenance, occasionally it
may take up to one business day to setup your account. Also certain
accounts, such as the unlimited reseller account, may need to be
adjusted within one business day of when you place the order.
Dedicated Server accounts and other options do not use the automated
system, and must be setup manually. Such accounts are typically set
up within two business days (if you place the order on Friday, it
might not be set up until Tuesday). Orders are placed in a queue and
are processed in the order in which they are received. As soon as
your account is set up you can immediately begin uploading via your
IP address. It may take up to 3 days for your domain name to resolve
to our servers.
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- Is there a minimum time contract/commitment?
No. You can pay quarterly, semiannually, annually or a two year
term. You can also cancel at any time.
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- How do I register a domain name?
We offer domain registration on our
domain page.
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- How can we offer such a good deal?
First of all, we are a true wholesale hosting provider. Most hosting
sellers on the web are not. Second, most of our customers run small
businesses or personal websites, which don't use much disk space or
bandwidth on our servers. As a result, even our most demanding
business clients are able to save money by signing up for the same
packages as everyone else. Third, we don't spend a lot of money
running a fancy website, or on advertising. We rely primarily on
word-of-mouth advertising, which doesn't cost us anything (we just
have to offer a product that people want to tell their friends
about).
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- How can you offer an "unlimited" account? Is
it really unlimited?
Unlimited Accounts are indeed unlimited. These accounts may not to
be used to host a collection of MP3's, Warez, or to backup your
computer or another source. They may not be used for general storage
of any type. All content stored on an unlimited account must be
directly used on the Internet by the website associated with that
account. These accounts may not be used as a download distribution
point for your software or media. They are to be used for standard
web practices only. This means that all content stored on an
unlimited account must be used for “normal” website use. “Un-normal”
usage is anything that a shared server would not be able to provide
under standard circumstances. If your account requires resources
that are not able to be provided by a shared server, we may require
you to rent a dedicated server. If you are unsure of whether your
account may violate this policy, please contact us prior to
subscribing.
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- Are there any restrictions to the content I
can host?
Yes, there is a specific list of items which violate our Terms of
Service. Please read our TOS before signing
up.
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- Is my site backed up and how often?
We do standard backups of all accounts nightly. HOWEVER, It
is the client's responsibility to do all backups of their site. If,
in the unfortunate event, something happens to your files, it is
your responsibility to have a local copy of your files. We are NOT
held liable in any way for any files, money, time, effort, etc...
lost due to an unfortunate event. If your files are lost, we will
attempt to restore them as a gesture of good faith, but we make no
promises whatsoever about whether the files will be brought back
successfully or not. Again, backups are the client's responsibility.
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- How fast are your connections?
The data center that we utilize has joined eight (8) different Tier
one backbone providers together to form the best network
infrastructure in the industry. Their backbone border routers are
Juniper M20's and their fully redundant switching layer comprises a
certified six pack design of Cisco™ 6500 series switches. All
customer access switches in the datacenter, and there are hundreds
of them, are Cisco™ 2950 series switches designed for maximum
performance and uptime availability. Their current backbone provider
list running the BGP4 protocol is listed below.
UUNet - GigE Connection (1000Mbps)
Level 3 - GigE Connection (1000Mbps)
Time Warner - GigE Connection (1000Mbps)
Verio - GigE Connection (1000Mbps)
Global Crossing - GigE Connection (1000Mbps)
Allegiance Telecom - Dual GigE Connection (2000Mbps)
AboveNet - Dual GigE Connection (2000Mbps)
Sprint - GigE Connection (1000Mbps)
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- What kind of support can I expect?
We have an excellent support team in place to help you. While we do
not help build websites, you can expect us to resolve technical
issues in a timely manner. To view the complete list of support
options available to you, please see the
support page.
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Technical Questions
- How do I create and use custom name servers?
This is such a popular question that we had to make a special page
dedicated to showing you how to create your own custom name servers.
Please go to the
custom
name server tutorial page.
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- How do I get my email?
If you're familiar with your email client's setup, use the following
information to retrieve email from your POP account:
Incoming mail (POP3) server: mail.*yourdomain*.com
Outgoing mail (SMTP) server: mail.*yourdomain*.com
If you are using Outlook Express, or another email client that
doesn't seem to work, please use your server's IP address in place
of mail.yourdomain.com for both the POP3 and SMTP settings.
* set SMTP authorization within your email program to have the
server authenticate you as a registered account holder.
WEBMAIL
You can login to your webmail via your cPanel, or you can use the
following web address format:
http://yourdomain.com:2095
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- I want to get started right away, but my
domain name hasn't transferred yet. How do I do it?
You can ftp directly to the server IP using your account username
and password. You can also upload files using the file manager in
your cPanel. If you are using a program like FrontPage, your
temporary address to your site is http://liquidb.net/~username/
EX:
http://liquidb.net/~hopeisli/
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- What is the path to perl?
/usr/bin/perl
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- What is the path to sendmail?
/usr/sbin/sendmail
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- What is the full server path to my home
directory?
/home/username
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- Where should I put CGI scripts for my
domain?
All CGI scripts should be uploaded to the cgi-bin folder, for your
domain. Be sure to follow the instructions for the script you are
uploading regarding setting permissions on the files and folders you
create, as they vary from script to script. The full server path to
your cgi-bin is /home/username/public_html/cgi-bin
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- I uploaded my files, but I don't see my
page?
First, make sure you have placed an index file (ex. index.html) in
the public_html directory. Next, make sure your domain has resolved
to our name servers. You can do this at
http://www.internic.com/whois.html. If you have verified that
you can see the index file in your public_html file, AND that your
DNS has resolved to our name servers, try one more thing. Close your
internet browser, delete all temp internet files, cookies, and clear
the history. Then turn off your computer, and turn off the power to
your modem and router. Then plug everything back in again and try to
access your site. If you still do not see it, please contact the
support department.
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- How can I see my site before the domain has
resolved?
Use this format to view it from your internet browser:
http://www.liquidb.net/~username/ replacing the username with
your account username. This function has been disabled on some
servers. If you find that it has been disabled, and you need to view
an account, please contact the support department and they will
enable the feature until your domain has resolved.
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- How do I access my reseller skeleton
directory?
You can use your reseller skeleton directory to place default pages
in your customer's accounts. Your skeleton directory is located at
/home/resellerusername/cpanel3-skel You can also access it by
logging into the cPanel of your reseller account. You use the same
login that you use to access your WHM, but you use 2082 instead of
2086. Then click on the file manager and you will see a directory
named cpanel3-skel.
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Account and Billing Questions
- Can I upgrade my hosting plan later?
Yes, you may upgrade your account at any time. If you would like to
upgrade your account, please contact the sales department with your
request, and they will send you instructions for upgrading your
account. There are no additional fees for upgrading; you pay only
the pro-rated difference between the two plans.
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- How can I change my account or billing
information?
If you need to update your account or billing information please
contact the sales department.
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- What happens if I go over the bandwidth
limit for my account?
Your account will be suspended for the remainder of the month, and
you will be given the opportunity to upgrade to the next larger
plan.
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What methods of
payment can I use?
We accept payments via PayPal.
    
PayPal - VISA, MC, Am. Express, VISA/MC debit cards, bank
transfer, eCheck, PayPal balance.
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- How do I cancel my Account?
You may cancel your hosting subscription in your PayPal. Your
account will be removed from the server upon cancellation.
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- What about billing and over due policies?
Accounts will be given a grace period of 7 days, if payment is not
received within the grace period your account will be deleted from
our servers.
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